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Net Promoter Score & Use of Analytics

Comments (5)
  1. Azfar Niyazi says:

    I led a project on NPS while in TEG for a retail client, the result gives fabulous outputs and is a good way to know the customers satisfaction/dissatisfaction…..i also want to write article what is the way ? could you please help me Bhaskar?

    1. Apoorva Verma says:

      Hi! You could send a mail and your article to apoorva.verma@analyticsindiamag.com and we could discuss this there. 🙂

    2. Bhasker Gupta Bhasker Gupta says:

      Azfar. Sure, please send it to info@analyticsindiamag.com
      Also refer to our writer’s guidelines: http://analyticsindiamag.com/write-for-us/

  2. Peter Winter says:

    Hello Bhaskar, good article. Companies which want to measure and evaluate their NPS / eNPS in a simple way, can use the NPS tool Callexa feedback ( https://feedback.callexa.com/ ) for example.
    Peter

    1. Bhasker Gupta Bhasker Gupta says:

      Thanks for the info Peter.