Bharat S Raj, Author at Analytics India Magazine

Bharat S Raj

Bharat is a technology consultant, data science enthusiast, and blogger from Kochi, India. He currently works as a Manager at Sutherland, a process transformation organization. His expertise is in the domain of NLP with a focus on developing Conversational AI solutions. He pursued his MBA from Great Lakes Institute of Management, Chennai.

Understanding Contact Center AI: Improving Customer Experiences

22/12/2020

Contact Centers have leveraged advanced technologies over the decades – starting with basic routing to IVR systems and it remains one of the key areas

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