Nalin Goel

Nalin Goel

Nalin Goel is the Senior Vice President, Product at MoEngage Inc. Nalin established the vision for Machine Intelligence at MoEngage and has been instrumental in setting up the Customer Insights and Data Sciences team. He led the launch of MoEngage's Analytics Suite.
Council Post: Three ways AI powers robust customer engagement strategies
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Council Post: Three ways AI powers robust customer engagement strategies

AI is the answer to the three Ws of customer engagement.

1) Who: Identify which customer cohorts need to be engaged or retained
2) What: The kind of communication that has to be sent to each cohort
3) When: The best time to send this communication and on which channel for the most optimum results

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