D. Daniel Ziv

D. Daniel Ziv

Daniel has been leading Verint’s Customer Analytics offerings and strategy since 2002 and has been instrumental in developing analytics solutions and strategies with many organizations around the world. Daniel helps analytics teams and customer experience executives at many global organizations to improve performance, enhance customer engagement and achieve significant ROI. Daniel is a frequent speaker at leading industry events. He holds an MBA, Magna Cum Laude, in Marketing from Tel-Aviv University and BSc. Cum Laude, in Electrical Engineering from the Technion Institute of Technology.

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Doing More With Real-Time Speech Analytics: A Showcase

Customer engagement is becoming one of the most important differentiators for many companies. Organizations want…

The building blocks of Voice of Customer Analytics (VoCA)

A Google search returns more than a million results for “voice of customer” (VoC) but…