Tejinder Singh

Tejinder Singh is currently working at Business Intelligence and Analytics Division of HCL Technologies Ltd. His core role is to provide advanced analytical solutions to the business problems. He holds a Ph.D in Economics. Earlier he was working at NCAER, New Delhi as Consultant, New Delhi for over a decade. Worked across several verticals like Banking &Finance, Agriculture, Public Service, Manufacturing & Media. Work profile mainly involved rigorous empirical analysis/ predictive analytics with large data sets using Marketing Mix Modeling ,Two Stage Least Square(2SLS) , Discontinuous Regressions, Decision Trees (using CHAID/CART), Discrete Choice Models (Multinomial/ Probit & Logit), Computable General Equilibrium (CGE) Models, Difference-in Difference technique, Propensity Score Matching, Linear Programming techniques, Principal Component Analysis ,Social/ Cost Benefit Analysis, construction of Social Account Matrix (SAM), Multiplier Analysis & other econometric tools. Worked on corporate databases like Bloomberg, capital line and also time series DGCIS data on trade.He has published several papers in international & national journals and also editorial page articles in prominent national newspapers.

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Making efficient management of FTE's in BPO process happen

BPO being a service industry is always grappling with deploying right quantum of FTEs on…