Bengaluru is reportedly the most sought after destination for global capability centres (GCCs) across India, with a presence of over 31% GCCs, as per Nasscom report titled ‘GCC India Landscape: 2021 & Beyond’ in association with Zinnov.
GCCs are specialised centres that handle operations such as back-office functions, support functions and IT support to enhance business productivity.
Bangalore is followed by the national capital region (NCR). The report also describes Engineering and research & development (ER&D) as leading the growth story of GCCs in India with a 55% market share as digital technologies create new sources of revenue for ER&D GCCs to cater to the local customer base and develop engineering capabilities.
India’s ER&D GCC talent pool has been exponentially growing at over 11% CAGR during FY 2015-21 banking on digital transformation.
“GCCs in India not only demonstrated greater resilience in tackling the pandemic infused difficulties but also adopted antifragile business continuity plans and operation models, defining the right balance across parameters – people, IT infrastructure, and customer & employee experience for clients across the globe,” said Debjani Ghosh, President, Nasscom.
Ghosh added further, saying, “India provides the most unique ecosystem (academia, startups, service providers, industry bodies, and government) in the world, which the GCCs have collectively leveraged and developed over the years. For India to grow as a global hub, GCCs, industry bodies, and the government will need to bridge the skill demand-supply gap and continue to focus on upskilling/reskilling”.
The Nasscom report said that the availability of digital talent, maturity of startups, peer-GCC ecosystem, and presence of a conducive policy environment are among the factors that enabled the GCC growth story in India. Over the last three years, more than 140 GCCs have set up their base in India, taking the total to over 1430.
As automation and data analytics lead the technology penetration across industries post-pandemic, India seems to quickly transform into a hub for experimentation of various innovations for GCCs, for the sheer scale it offers. GCCs are setting up technical centres of excellence (CoEs) to innovate from India to the world, leading the new revolution.
