Conversational AI unicorn Gupshup acquires omnichannel customer service platform Onedirect

Listen to this story

Conversational engagement platform Gupshup has acquired Onedirect, a leading omnichannel customer service platform for consumer businesses.

Gupshup helps large and small businesses in emerging markets to build conversational experiences across marketing, sales and support. The acquisition will strengthen Gupshup’s conversational solutions and  enable superior omnichannel conversational engagement. It will also enable Gupshup to offer an live Agent Assist solution that works seamlessly with chatbot automation solutions to provide the best customer experience on-demand.

“OneDirect, with their proven leadership in helping leading brands transform omni-channel customer service, is a valuable addition to our Conversational Engagement Platform. We welcome OneDirect to the Gupshup family,” said Beerud Sheth, co-founder and CEO, Gupshup.


Sign up for your weekly dose of what's up in emerging technology.

OneDirect helps companies deliver fast, effective and personalized experiences to customers across digital channels. Businesses can leverage Gupshup’s no and low-code chatbot automation tools to deflect incoming tickets and frequent customer issues automatically while freeing up time for agents to handle more complex support queries.

“We are excited to join the Gupshup family and look forward to building more efficient and personalized conversational experiences. Gupshup’s advanced AI capabilities combined with Onedirect’s robust customer service and engagement platform will provide businesses the ability to reinvent customer experience,” said Vishrut Chalsani, co-founder and CEO, OneDirect.

Download our Mobile App

The acquisition will help both companies unlock new growth opportunities and further scale their enterprise CX offerings.

Support independent technology journalism

Get exclusive, premium content, ads-free experience & more

Rs. 299/month

Subscribe now for a 7-day free trial

More Great AIM Stories

Zinnia Banerjee
Zinnia loves writing and it is this love that has brought her to the field of tech journalism.

AIM Upcoming Events

Early Bird Passes expire on 3rd Feb

Conference, in-person (Bangalore)
Rising 2023 | Women in Tech Conference
16-17th Mar, 2023

Conference, in-person (Bangalore)
Data Engineering Summit (DES) 2023
27-28th Apr, 2023

3 Ways to Join our Community

Telegram group

Discover special offers, top stories, upcoming events, and more.

Discord Server

Stay Connected with a larger ecosystem of data science and ML Professionals

Subscribe to our Daily newsletter

Get our daily awesome stories & videos in your inbox

All you need to know about Graph Embeddings

Embeddings can be the subgroups of a group, similarly, in graph theory embedding of a graph can be considered as a representation of a graph on a surface, where points of that surface are made up of vertices and arcs are made up of edges