Clari5, a Bengaluru-based fintech company, has shared some of the best practices for companies to follow in order to overcome this unprecedented challenge.
Clari5, who has been an expert in providing financial crime risk management and customer experience management solutions to the BFSI industry, shared these practices to help businesses deal with this never-before-of-its kind challenge.
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According to the company — “Despite the negative news and noise all around about how the pandemic has been impacting most firms and systems worldwide, we are having some very positive experiences.”
The company further stated, “We hit the ground running, with close to zero disruptions to any of the planned tasks and unplanned tasks despite the sudden call for a lockdown. We ensured that our customer engagements, project progress and services delivery continued with zero disruption. In fact, we were back to ready-mode within 48 hours of the nation-wide lockdown announcement.”
To get the businesses running, the company has stepped forward to help its employees work from home. “Our employees across all functions were immediately enabled to ‘work from far’, with constant real-time communication between team members. Secure remote access to our technology infrastructure is keeping them in sync for all the ongoing product maintenance and support tasks,” stated the company note.
The company has further developed a cloud-based solution to make the whole transition to remote working smoother for their employees. “Our cloud-based, company-wide project management tool has been helping us work seamlessly and virtually during this phase by providing a real-time view of all engagements and deliverables, assigning or monitoring tasks, reviewing deliverables.”
The company has further stated some of its noteworthy achievements during the lockdown:
- A leading Payments Bank went live with the company’s real-time, cross-channel enterprise fraud and financial crime management platform — Clari5.
- The company kicked off two fraud management projects during this phase — one for a large South-East Asian bank and the other one for a small finance bank.
- The company performed a remote infrastructure fine-tuning for one of its client banks.
- It conducted several DRG (Detailed Requirement Gathering) sessions for their client banks.
- It also conducted a successful Data Center Disaster Recovery drill as a pro-active measure, just in case there may be any potential outage or downtime situation.
The company, further, recognises its partnership with client banks — “Of course, our client banks have been playing a vital role in ensuring BAU by providing us secured remote access and joining in on virtual meetings.”
“We have also been reaching out to them on a daily basis via an initiative called BAU@Clari5 to know how we can be of more help to them with respect to our product which they have implemented. Alongside, we also wish to help in areas that may not be directly related to us, but are within the domain of our business and technology competencies.”
The company has also worked on online campaigns for their clients.
“Interestingly, some of our client banks have been reaching out to us to explore how they can use artificial intelligence and machine learning for bettering fraud detection capabilities.”
Alongside, the company has also been organising webinars to empower their clients and customers with knowledge. “We have been conducting informative webinars called ‘Combating another kind of outbreak’ on newer types of fraud emerging during the COVID-19 outbreak, how banks will have a Himalayan task when the situation returns to normal, and what are the preventive measures banks can take.”
The first session of the webinar had participants from 10 countries, despite it being a Good Friday holiday on that day.
The company has also announced that they have been continuing their hiring process during this phase.
“In short, the pandemic lockdown has been a litmus test of our capabilities, and from our experience, it has actually made us do more,” the company concluded.