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In a bid to deliver superior customer service interactions, New York-based leading global software company UiPath has announced the acquisition of Re:infer. Being a leader in the Robotic Process Automation (RPA) market, the acquisition allows UiPath software robots to understand email context and semantics – increasing the overall efficiency for the organization.
From using machine learning technology to mine context, and communication messages to transforming them into actionable accurate data, Re:infer has come a long way since 2015. The company was founded by PhD scientists from the AI research lab at University College, London.
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“Automating the interpretation of documents and communications data bridges the gap between humans and information technology systems, and structured and unstructured data to supercharge digital transformation efforts in the enterprise,” said Dr. Ed Challis, CEO and co-founder of Re:infer.
Commenting on the acquisition, Ted Kummert, executive V-P, products & engineering at UiPath says, “Our customers are awash in documents, communications, and data that they need to understand the meaning of and process efficiently. Combining Re:infer’s NLP technology with our Document Understanding and AI products expands the breadth of our current AI-powered automation capabilities and unlocks new automation opportunities for our customers.”
By deploying custom ML models, Re:infer allows users to analyze documents and communications data generated by a typical business each day. This means that it analyses data previously lost or ignored due to processing limitations.
Business users can train their own AI models with the no-code interface, increasing flexibility. This allows to improve the accuracy of the model to assist customers, which include world’s leading enterprises such as UBS, Deutsche Bank, Hiscox Ltd, and Farfetch, to scale their services and drive process improvement.
Marco Rodriguez, head of automation at Hiscox Ltd says, “With UiPath and Re:infer, our insurance brokers get instant, automated responses to email requests. Our service-level agreements have been reduced from days to just hours, and we have true, organizational visibility into business conducted over email.”