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Reliance Industries Deployed AI Chatbot To Assist With Rights Issue Queries

Reliance Launches AI Chatbots

Reliance Industries has launched a chatbot on WhatsApp to help shareholders by delivering various information related to the ₹53,124.20 crore rights issue. The digital virtual assistant will help you with general FAQs, important links, FAQ videos, share calculator and more. 

With the robust bot, Reliance has simplified the process for stakeholders to get the necessary information before subscribing to rights issues. One rights issues share will be offered for every 15 shares held by investors. The rights issue shares are available for ₹1,257 per share.

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RIL announced the rights issues to raise money, which has the potential to make the company net debt-free ahead of its timeline — March 2021. The rights issue opened on 20th May and will close on 3rd June. Consequently, the company deployed the chatbot for helping potential subscribers of the right issues. The bot replies in English but the FAQ videos are in various languages such as Kannada, Hindi, Marathi, Gujarati, 

You can add +91 7977111111 on your contact list and start by saying ‘Hi’ on your WhatsApp. The bots can cater to over 75 queries related to the rights issues. Organisations are actively adopting chatbots during the lockdown to provided superior customer experience with fewer to no workforce. Reliance has up the ante of embracing chatbots since its collaboration with Facebook in April. The social media giant announced an investment of ₹43,574 crores in Jio Platforms. 

More recently, the company also released a bot on WhatsApp for Jio Mart to help customers buy groceries through the popular messaging application. According to a media house, the bot for the rights issues is built by Haptik Infotech, which was acquired by Reliance Jio Infocomm in April 2019 for ₹230 crores. Haptik has been making new advancements in the AI field and has taken moonshot project — Conversational.ai — to take the world beyond the barriers of language or literacy.

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Rohit Yadav
Rohit is a technology journalist and technophile who likes to communicate the latest trends around cutting-edge technologies in a way that is straightforward to assimilate. In a nutshell, he is deciphering technology. Email: rohit.yadav@analyticsindiamag.com

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