SBI Mutual Funds this Tuesday launched their first artificial intelligence-powered voice assistant in collaboration with Google. It was developed in partnership with AllinCall Research and Solutions Private Limited, a Mumbai based startup.
The official statement shared by the public sector banking and financial services company said that the voice assistant can currently be accessed through any smartphone or device with a Google Assistant.
The statement also added that this bot was created with an aim to assist investors with information related to multiple areas, including getting basic product-related information, locating nearest branch, check their KYC status, using SIP calculator, receiving a call back from customer care or retrieve account statements, using a user-friendly voice interface.
Ashwani Bhatia, MD and CEO at SBI Funds Management said in a statement, “We as a fund house constantly strive to introduce new services for our investors and technology-enabled services are the order of the day. I am happy to announce the launch of our voice assistant, a unique initiative in the mutual fund industry. The voice assistant acts as another interface for investors to interact with the fund house, get basic information on their investments and do more.”
SBI plans that the voice assistant shall be developed in a manner that it can very well help investors with transactions, portfolio valuations and other value-added services at large.
Vikas Agnihotri, Country Director for Sales at Google India said, “We are pleased to be working with and look forward to extending more engaging experiences to Google Home and the Assistant.”
Last year in December, SBI Mutual Fund had launched a virtual assistant or a chatbot called YUVA, which was built with the aim of adapting to the changing communication style. The handling capacity of the bot is such that till date, it has handled over 2 million queries.