ServiceNow Acquires AI Pioneer Element AI For Smarter AI Capabilities

Popular cloud-based platform, ServiceNow recently acquired leading artificial intelligence (AI) company with deep AI capabilities, Element AI. According to sources, Element AI will significantly enhance ServiceNow’s commitment to building the world’s most intelligent workflow platform, enabling employees to work smarter and faster, streamline business decisions, and unlock new levels of productivity.

Element AI will allow ServiceNow to offer purpose-built AI for our customers’ enterprise-specific use cases. With the acquisition of Element AI, ServiceNow will create an AI Innovation Hub in Canada to accelerate customer-focused AI innovation in the Now Platform. 

The new investment deepens ServiceNow’s commitment to the Canadian market, which has long been a leader in AI research and represents one of the world’s most significant locations for AI talent. 


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ServiceNow’s AI Innovation Hub in Canada follows similar investments by ServiceNow to create technology development centres in Chicago, Hyderabad, Kirkland, Wash., San Diego, and Silicon Valley.

“AI technology is evolving rapidly as companies race to digitally transform 20th-century processes and business models,” said ServiceNow Chief AI Officer Vijay Narayanan. “ServiceNow is leading this once-in-a-generation opportunity to make work, work better for people. With Element AI’s powerful capabilities and world-class talent, ServiceNow will empower employees and customers to focus on areas where only humans excel – creative thinking, customer interactions, and unpredictable work. That’s a smarter way to the workflow.”

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In a blog post, Chief Customer and Partner Officer at ServiceNow stated, “The Element AI team will immediately add value across ServiceNow’s portfolio by improving the ability to learn more efficiently from smaller datasets, improving the quality of existing AI capabilities like content and language understanding, and expanding new capabilities like image recognition and, you guessed it, contextual search.”  

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Ambika Choudhury
A Technical Journalist who loves writing about Machine Learning and Artificial Intelligence. A lover of music, writing and learning something out of the box.

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