Since founding Anesthesia Business Consultants in 1979, which became one of the biggest physician management companies in the US, to MiraMed Global Services in 2005, Tony Mira has traversed various paths in the healthcare space. MiraMed is one of the largest healthcare BPOs in the United States, employing nearly 2,000 healthcare professionals worldwide, serving more than 700 hospitals and 6,000 providers while processing nearly $3 billion in payments annually.\r\n\r\nHis other feat in the industry includes being the President and CEO of PhyServ Solutions, a healthcare outsourcing services company and founding Ajuba International, LLC. a premier global provider of healthcare revenue cycle. The Indian subsidiary of Ajuba International, Ajuba Solutions, based out in Chennai, took a front foot in 2005.\r\n\r\nWith a huge industry experience, Tony brings an unparalleled reservoir of industry knowledge, creative solutions and measurable results. AIM interacted with Tony Mira to know about his journey, how analytics is utilized in healthcare space, use of analytics in Ajuba Solutions and much more. Read the detailed interview here:\r\nAnalytics India Magazine: Tell us about your journey in the healthcare industry?\r\nTony Mira: My journey in the healthcare industry began with a demand: a demand for increased and improved services in an increasingly ageing population. \u00a0In 1979, my first healthcare business venture was then-named Anesthesia Billing Service (it is now Anesthesia Business Consultants), ABC. \u00a0ABC is a billing and practice management company providing services solely to anesthesia and pain management providers. \u00a0Since its inception, ABC has grown into one of the largest anesthesia billing companies in the United States. \u00a0From my experience with ABC, I went on and founded PhyServ Solutions\u2014my first healthcare outsourcing company\u2014and then Ajuba International\u2014my healthcare revenue cycle management company. Ajuba\u2019s international subsidiary, Ajuba Solutions, based in Chennai, arose out of those ventures. \r\n\r\nIn 2005, I founded MiraMed Global Services, which is the holding company of all of our subsidiaries. \u00a0As a family of companies, we draw from our expertise in processes, infrastructure, and technology, and we deliver complete, customizable end-to-end solutions devised to meet each client\u2019s own unique financial and organizational needs. \r\n\r\nWhat has made our company successful is anticipating the market\u2019s needs and being true business partners with our clients. \u00a0Looking forward, I only see our industry growing and evolving. \u00a0With the increased demand for healthcare services combined with the desire to reduce costs, it is the innovative and attentive that will survive. \u00a0We plan to be on the forefront of such evolution.\r\nAIM: \u00a0Would you like to share with us about Ajuba Solutions and how it is a game changer in the healthcare space?\r\nTM: What makes Ajuba Solutions a game changer in healthcare is our real-time responsiveness to each other and our clients. \u00a0Through data gathering and analytics, we learned that what is most important to clients, above all else, is responsiveness. \u00a0We have built a global organization that can address clients\u2019 needs around the clock. \u00a0In today\u2019s day and age, clients cannot and will not wait until the end of the week or month for a response and outcomes. \u00a0They want immediate responses and results and we are the company to do that.\r\nAIM: \u00a0According to you, how analytics plays a vital role in the Healthcare Industry?\r\nTM: Analytics are the driving force in the healthcare industry. \u00a0Analytics drive healthcare delivery, outcomes, and legislation. \u00a0[quote]Analytics are a check on the industry; we now have eyes on every aspect of the system: right from when a patient makes an appointment for services through the final stages of recovery and payment. \u00a0Analytics tell us how we are doing and allow us to take corrective action promptly, when necessary.[\/quote]\r\n\r\nAnalytics also make our compliance, operations, and client-relations departments stronger. \u00a0Every aspect of healthcare, and our business, is strengthened by our effective use of analytics. \u00a0Our clients utilize the data analysis we gather to negotiate contracts with hospitals and payors, improve patient experiences, improve their compliance functions, and minimize cost.\r\nAIM: \u00a0What have been the key benefits of using analytics at Ajuba Solutions?\r\nTM: In our company, data is extremely valuable and we believe that those who capture and analyze it are the ones who can anticipate where the market is going before it gets there. \u00a0[quote]One of our biggest assets in this endeavour is data analysis where we use it both in improving our processes, compliance, and quality and decreasing costs, while also anticipating and identifying risk within our, and our clients\u2019, organizations and react to minimize that risk.[\/quote]\r\n\r\nInternally, we use data to better understand our employees and how to create a better, more enjoyable work environment for them. \u00a0We understand the impact of overtime and how to assist in achieving a better work-life balance. We believe happy employees are the secret ingredient a successful company and we have been fortunate to have this secret ingredient since the beginning.\r\nAIM: \u00a0What is your road-map\/plans for analytics at your company in the future?\r\nTM: We believe analytics will drive our growth and credibility as a leader in this industry. \u00a0To compete in this marketplace, to grow, and to stay viable, every company needs data. \u00a0However, the key is not just having it; it is knowing what to look for, what to do with it, and using it effectively. \u00a0We believe we have the right people on our team who know how to use the data we compile and receive, and that is why we believe we will always be at the forefront of the healthcare industry.\r\nAIM: How do you think \u2018Analytics\u2019 as an industry is evolving today? What are the significant challenges you see in adoption of analytics in the healthcare space?\r\nTM: When we think of the healthcare industry and its current use of analytics, we see that we are very much in the infancy stage. \u00a0Healthcare is moving towards an even more increased capturing of data from pharmacogenetics and DNA testing to the daily capture of health data on each individual\u2019s mobile device. This is creating a new paradigm in healthcare. This data gathering will allow us to know more about patients, so healthcare providers can adapt to delivering care. At our company, we are exploring, participating in, and developing these areas and more, including telemedicine. \r\n\r\nOf course, the road ahead is not without its challenges. \u00a0I do see this immense influx of information could be overwhelming to organizations who do not know how to use it and use it correctly. \u00a0Data and analytics are a precious tool. \u00a0It you do not know how to use it, it will harm you more than help you.