Top Chatbots & AI Assistants Launched In 2021

Here are some notable recent chatbots to keep an eye on in 2021.

Chatbots are used by 1.4 billion people today. The top AI chatbots are being sent out to handle one-on-one conversations with clients and employees. Automation of sales and marketing, customer support are all possible with artificial intelligence-powered chatbots.

The following are the most effective chatbots for clear business use cases across a variety of industries.


Netomi’s AI platform enables businesses to effectively resolve client support tickets by email, chat, informing, and phone. A customer care chatbot with the most advanced natural language understanding (NLU) engine is the most accurate of all. As a result, it can address more than 70% of client inquiries without human intervention and strongly emphasises the AI client experience. In addition, Netomi is incredibly simple to implement and comes pre-configured with all of the major specialised work area phases. 


atSpoke makes it simple for employees to obtain the necessary expertise. It’s an interior tagging framework with built-in artificial intelligence. It enables internal teams (IT support, human resources, and other business tasks groups) to accomplish 5x faster goals by automatically noting 40% of requests. The AI responds to a variety of worker requests by surfacing database items. Workers may receive updates directly within the channels they use daily, such as Slack, Google Drive, Confluence, and Microsoft Teams.

WordPress Chatbot

WP-Chatbot is the most well-known WordPress environment, providing live chat and website visit capabilities to many websites. Using a Facebook Business page, WP-Chatbot can connect to a WordPress site and handle both live and automated connections. There is a straightforward single-tick establishing metric. Clients have a single inbox for all communications – whether sent via Messenger or webchat – providing an extremely efficient way to manage cross-platform client cooperation.

Microsoft Bot Framework

The Microsoft Bot Framework is a comprehensive framework for developing conversational AI interactions. The Bot framework composer is an open-source, visual writing tool that enables engineers and cross-disciplinary teams to design and build casual encounters, including language understanding, a question-and-answer generator, and bot responses. In addition, the Microsoft bot framework enables clients to quickly interface a bot with well-known channels and gadgets by using a comprehensive open-source SDK and apparatuses.

Zendesk Answer Bot

Zendesk collaborates closely with your assistance group within Zendesk to quickly respond to approaching client questions. The Answer Bot extracts pertinent articles from your Zendesk knowledge base to rapidly provide clients with the required information. You can add additional functionality to your Zendesk chatbot, or you can let the Zendesk answer bot operate independently on your website, within mobile applications, or for internal Slack groups.


CSML is the leading open-source programming language and chatbot engine dedicated to developing great and interoperable chatbots. CSML enables designers to create and communicate effectively with chatbots with its expressive punctuation and integration with any external API. CSML studio, which many chatbot designers use, is the simplest way to get started with CSML and begin designing chatbots directly within your programme. Additionally, a free playground is available to allow engineers to explore alternative possibilities for the language without participating.

Dasha AI

Dasha is a platform for conversational AI as a service. Building conversational AI systems provide developers with the essential tools. For example, the applications can replace call centre representatives to conduct text conversations or integrate conversational voice interfaces into mobile or IoT devices. In Conversational AI 2020, Dasha was named a Gartner Cool Vendor. No prior knowledge of AI or machine learning is required to work with Dasha; any engineer with a working knowledge of JavaScript will feel completely at ease.


SurveySparrow is a software platform for conducting conversational research and constructing buildings. The stage consists of consumer loyalty reviews (i.e., Net Promoter Score (NPS), Customer Satisfaction Score (CSAT), or Customer Effort Score (CES), and Employee Experience overviews (i.e., Recruitment and Pre-enlistment, Employee 360 Assessment, Employee Check-in, and Employee Exit Interviews). SurveySparrow comes pre-loaded with a variety of unusual question kinds and layouts. Reviews are added to websites and other programming instruments through Zapier, Slack, Intercom, and Mailchimp.


ManyChat is a quick way to deploy a basic chatbot on Facebook Messenger to sell things, make appointments, provide request updates, or offer coupons. Moreover, it supports industry-standard formats using a simplified interface that enables deploying a bot in minutes without scripting. In addition, you can easily integrate with eCommerce technologies like Shopify, PayPal, Stripe, ActiveCampaign, and Google Sheets and 1,500+ more applications via Zapier and Integromat.

Download our Mobile App

Dr. Nivash Jeevanandam
Nivash holds a doctorate in information technology and has been a research associate at a university and a development engineer in the IT industry. Data science and machine learning excite him.

Subscribe to our newsletter

Join our editors every weekday evening as they steer you through the most significant news of the day.
Your newsletter subscriptions are subject to AIM Privacy Policy and Terms and Conditions.

Our Recent Stories

Our Upcoming Events

3 Ways to Join our Community

Telegram group

Discover special offers, top stories, upcoming events, and more.

Discord Server

Stay Connected with a larger ecosystem of data science and ML Professionals

Subscribe to our Daily newsletter

Get our daily awesome stories & videos in your inbox

Can OpenAI Save SoftBank? 

After a tumultuous investment spree with significant losses, will SoftBank’s plans to invest in OpenAI and other AI companies provide the boost it needs?

Oracle’s Grand Multicloud Gamble

“Cloud Should be Open,” says Larry at Oracle CloudWorld 2023, Las Vegas, recollecting his discussions with Microsoft chief Satya Nadella last week. 

How Generative AI is Revolutionising Data Science Tools

How Generative AI is Revolutionising Data Science Tools

Einblick Prompt enables users to create complete data workflows using natural language, accelerating various stages of data science and analytics. Einblick has effectively combined the capabilities of a Jupyter notebook with the user-friendliness of ChatGPT.