Microsoft and Vodafone recently announced a 10-year strategic partnership. The collaboration aims to utilise their strengths in providing digital platforms to over 300 million businesses, public sector organisations, and consumers in Europe and Africa.
Vodafone will invest $1.5 billion over the next decade in cloud and customer-focused AI services developed with Microsoft. The partnership will involve the transformation of Vodafone’s customer experience using Microsoft’s generative AI, scaling Vodafone’s managed IoT connectivity platform, developing new digital and financial services, and revamping its global data center cloud strategy.
Microsoft plans to invest in Vodafone’s managed IoT connectivity platform, which will become a separate business by April 2024. The new company aims to attract partners and customers, fostering growth in applications and expanding the platform to connect more devices.
“We are delighted that, together with Vodafone, we will apply the latest cloud and AI technology to enhance the customer experience of hundreds of millions of people and businesses across Africa and Europe, build new products and services, and accelerate the company’s transition to the cloud,” said Microsoft chief Satya Nadella.
The collaboration identifies five key areas: Generative AI to enhance customer satisfaction, scaling IoT, accelerating digital growth in Africa, supporting enterprise growth, and facilitating Vodafone’s cloud transformation by modernising its data centers on Microsoft Azure.
M-Pesa, Africa’s top fintech platform, will scale with Microsoft’s assistance, aiming to impact millions through digital literacy and SME support.
“This unique strategic partnership with Microsoft will accelerate the digital transformation of our business customers, particularly small and medium-sized companies, and step up the quality of customer experience for consumers,” said Margherita Della Valle, Vodafone Group chief executive.
