GCC
Reporting, analysis and features from AIM's GCC section.
What Makes Bengaluru the #1 Choice for Fortune 500 GCCs?
The GCCs are not limited to back-office support but are also driving innovation, particularly in AI and digital transformation.
Shalini Mondal ·
Inside India’s Rise as the Home of Greenfield GCCs
By 2030, the country will reportedly be home to over 4,200 GCCs, employing over 4.5 million people and generating revenue exceeding $110 billion.
Shalini Mondal ·
The Great Talent Shift from Startups to GCCs
Hiring from IT services firms fell from 32% to 18% in FY24, while 16% of new hires came from startups and product companies, up from 13%.
Shalini Mondal ·
NatWest takes its AI engagement further with OpenAI Deal
Focus is on fraud prevention, risk modelling, and customer service, ensuring that tech augments rather than replaces human engagement.
Shalini Mondal ·
How This Hyderabad-Based GCC is Engineering a Startup Culture in India
Working closely with internal teams, the students gain firsthand insight into real-world applications, fostering a startup mindset and culture of innovation.
Shalini Mondal ·
Wells Fargo's Chennai Exit: What’s Driving the Bold Move?
Wells Fargo, with offices in Bengaluru, Chennai, and Hyderabad, plans to gradually phase out its Chennai location by the end of 2027.
Shalini Mondal ·
GCC Enablers Pave the Way for India's $50 Billion Economic Output Goal
It’s a new age for GCCs in India. Companies want more than just cheap labour; they’re looking for a place to build products, develop cutting-edge tech, and tap into world-class talent.
Shalini Mondal ·
Why UK Companies are Bullish about their GCCs in India
The UK now represents the second-largest cohort of GCCs in the country after the US
Shalini Mondal ·
GCCs are Betting on These Students to Lead the Fintech Race
Collaboration between GCCs and academia can play a catalytic role.
Shalini Mondal ·
Wells Fargo Cuts 400 Jobs in India Amid GCC Pivot to Innovation Over Scale
The layoffs reflect a trend echoed across the global financial sector, where automation, AI adoption, and cost optimisation are reshaping back-end operations.
Shalini Mondal ·
Inside Karnataka’s Quiet but Powerful Push to Decentralise GCCs
We are establishing plug-and-play facilities in Mangaluru, Hubballi, Belagavi, Dharwad, Kalaburagi, and Ballari to build a very solid pyramid of innovation.
Shalini Mondal ·
This Company is Turning Cars into Your Empathetic Companions
The integration of AI in cars is no longer just about performance; it's about creating a deep, emotionally intelligent relationship between driver and vehicle.
Shalini Mondal ·
Saviynt’s Bengaluru GCC Powers Global Identity Innovation
“From Bengaluru, our teams are building solutions that protect Fortune 500 enterprises worldwide.”
Shalini Mondal ·
Are BFSI GCCs Killing the Future of Outsourcing?
AI & ML is projected to become the fastest-growing segment in the GCCs in BFSI market during 2024-2032.
Shalini Mondal ·
Why Manhattan Associates Wants Its Clients to Build AI Agents
Manhattan maintains a strong partnership with Google, hosting its solutions on Google Cloud and leveraging Google’s AI infrastructure.
Shalini Mondal ·
Talents Walking Out—and GCCs Are Taking Notice
‘Offer dropout rate in greenfield GCCs can still be as high as 20% if companies don't focus on sustaining new hires’.
Shalini Mondal ·
Why Albertsons Has Chosen India for Retail Transformation
‘It’s not about growing fast, it’s about growing strategically’
Shalini Mondal ·
How GCCs are Defining the Talent Ecosystem
By investing in AI-focused apprenticeships and internship programs, GCCs are creating a steady pipeline of highly skilled professionals.
Shalini Mondal ·
How Bengaluru’s ORR Became a GCC Magnet
ORR’s IT Parks host some of the most mature and impactful GCCs in India
Shalini Mondal ·
Women Innovators Break the Glass Ceiling in GCCs
“I don’t think women are chosen intentionally. But the structure is fluid and open, which might naturally lead to more women being in these roles,” Fluence’s India head Dhanya Rajeswaran said.
Shalini Mondal ·