IT Services
Reporting, analysis and features from AIM's IT Services section.
85% of ServiceNow India Resources are in R&D & Engineering, says President Paul Smith
The company currently runs over 200 agentic use cases in production, generating $325 million in annual savings.
Mohit Pandey ·
Mphasis Uses AI Arbitrage to Take on Bigger IT Rivals
The IT services and consulting firm is funding its AI platforms by redeploying margins rather than stretching profits.
Mohit Pandey ·
How Product-Native IT Models Are Reshaping Enterprise Tech
As clients seek smarter, integrated solutions, product-native models are helping IT firms to accelerate market entry.
Smruti S ·
How HCLTech is Dabbling with GenAI for Real ROI
The company’s GenAI projects move beyond pilots, delivering real ROI, while clients face cloud, cost, and workforce challenges at scale.
C P Balasubramanyam ·
Accenture Sparks ‘Anxiety’ for Indian IT, But its Impact May Be Short-Lived
Accenture's results come as India’s top five IT firms prepare to release their financials next month, with some struggling to maintain growth and others slipping into negative territory in recent quarters.
Mohit Pandey ·
KPIT’s Big Bet: Buying the Brains of the Software-Defined Car
Focused acquisitions deepen the company’s AI and software capabilities while broadening value delivered to clients.
C P Balasubramanyam ·
How AI-Driven Vendor Consolidation is Capturing Mega-Deals
Though the actual volume of contracts remains "flattish", yet the Total Contract Value is rising.
Smruti S ·
The SaS Flywheel Spins, but Can Indian IT Keep Control?
The push for AI-first delivery promises speed and automation, but hidden dependencies and fragile code could undo the gains.
Smruti S ·
Future of Indian IT is Bright With New Job Roles: Microsoft’s Puneet Chandok
‘AI adoption is being driven by a young workforce, strong digital infrastructure, and a thriving ecosystem of startups and multinationals’
Siddharth Jindal ·
The H-1B Visa Policy Change Might be Good News for Indian IT
Apple, Amazon, Google and Microsoft have been more significantly impacted by tightening of H-1B policy than the top H-1B petitioners, including Cognizant, Infosys, TCS and Wipro.
Mohit Pandey ·
Indian IT ‘Should Be Paranoid’ About AI & Ditch its 30-Year-Old Business Model
AI tools are looking to make the future difficult for Indian IT firms.
Mohit Pandey ·
AI Coding Could Be Indian IT Engineers’ Biggest Threat
Several earlier reports revealed that most Indian engineers at Indian IT do not know how to do basic programming.
Mohit Pandey ·
Why AI Stops at the Door of Senior Hiring in Indian IT
Leadership hiring involves assessing qualities that require long, unstructured conversations.
C P Balasubramanyam ·
Indian IT’s $400 Billion Dream Hinges on an AI Reality Check
AI was supposed to be the next big growth engine. So far, it’s mostly been noise.
Mohit Pandey ·
Most Indian IT Jobs Aren’t Really Software Engineering Jobs
After spending over five years at a firm, a software engineer went job hunting only to realise that his skills weren’t even at the “basic industry level”.
Mohit Pandey ·
Genpact Ditches Headcount Model for Outcome-Focused Approach
The new model leverages agentic AI to deliver results, fundamentally changing how value is created and measured.
Siddharth Jindal ·
Why Nagarro CTO Believes DeepSeek Might be Good for Indian IT
If India can surpass the security issues with DeepSeek, the model’s low cost will play a big role in its adoption, Kanchan Ray said.
Mohit Pandey ·
Telangana and Andhra Pradesh, the New Hotspot for IT and GCCs
Andhra Pradesh government has decided to provide land to the first 500 IT companies at very low rates compared to any other state in the country.
Mohit Pandey ·
Why Indian IT is Not Keen on Building AI Foundational Models
It makes sense for the industry not to spend on foundational models and work with the ones already available.
Mohit Pandey ·
The Death of Hard Drives at Data Centres
‘Today, 80% of storage purchases are concentrated in a few companies, but that’s about to change.
Shalini Mondal ·