Key takeaways
- David Zakkam is the Vice President and Head of Analytics at Swiggy, with 18 years of experience in the field.
- His teams focus on improving customer experience and supporting restaurants through data-driven insights.
- David aims to democratise analytics, training various team members to conduct their own analyses.
- Prior to Swiggy, he worked at Mu Sigma, managing large analytics teams and consulting for multiple industries.
- Outside work, David enjoys creative pursuits such as playing the drums and learning new languages.
David Zakkam is the Vice President and Head of Analytics at Swiggy. He has 18 years of experience in Analytics and Data Science.
Swiggy’s hyperlocal, time-critical business heavily depends on data-driven decisions. David’s teams are working on providing a better customer experience, helping restaurants grow through insights, ensuring drivers get good pay for their work, providing better discounts, reducing the cost of delivery, and evaluating new business models ensuring the safety of everyone involved. David is also working on democratising analytics, ensuring that hundreds of business, product, and technical team members are trained and enabled to perform their own analyses.
Before Swiggy, David was at Mu Sigma. He was a consultant at 23 companies across nine verticals, led analytics teams of over 450 people, and managed senior client relationships in Europe and the US. Interestingly, David started out as a “Scientist”, writing algorithms to identify drugs using computers. He is a graduate of IIT Delhi (2001) and IIM Calcutta (2006).
Outside of analytics, his interests are on the creative side and include playing the drums, singing, sports, and learning new languages.
