Overview
At AIM, we strive to provide valuable content and services to our subscribers. This refund policy outlines the terms and conditions for refund requests related to our subscription services.
Digital Subscriptions
For digital subscription plans (Monthly and Yearly):
- Refund requests must be made within 7 days of the initial purchase
- Refunds are processed to the original payment method
- Processing time is typically 5-10 business days
- Partial refunds are not available for partially used subscription periods
Print + Digital Subscriptions
For subscriptions that include print magazine delivery:
- Refund requests must be made within 7 days of purchase and before any print issues are dispatched
- Once a print issue has been dispatched, a prorated refund may be offered
- Shipping costs for dispatched issues are non-refundable
Non-Refundable Situations
Refunds will not be provided in the following cases:
- Requests made after 7 days from the purchase date
- Subscription renewal charges (you may cancel to prevent future renewals)
- Promotional or discounted subscriptions
- Accounts suspended due to policy violations
How to Request a Refund
To request a refund, please:
- Email us at info@aimmediahouse.com
- Include your registered email address and order/transaction ID
- Provide a brief reason for your refund request
Contact Us
If you have any questions about our refund policy, please contact us.