- Published on June 19, 2020
- In AI Features
How Ozonetel Is Leveraging Its AI-Powered Cloud Telephony Platform
- By Vishal Chawla
There is growing adoption of cloud telephony to boost organisational efficiency and the growing integration of advanced technologies like artificial intelligence. Businesses are currently using this cloud solution to enable remote working solutions for their call centre employees.
Analytics India Magazine connected with Chaitanya Chokkareddy, Chief Innovation Officer of Ozonetel, to know more about cloud telephony. Ozonetel is an AI-based contact centre solutions provider, which has fast risen to become a prominent player in cloud-based contact centre solutions leveraging AI capabilities.
According to Chaitanya, the cloud contact centre in future will become a harmonious blend of AI and humans working together. The AI will fill in for monotonous and repetitive tasks while human
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Vishal Chawla
Vishal Chawla is a senior tech journalist at Analytics India Magazine and writes about AI, data analytics, cybersecurity, cloud computing, and blockchain. Vishal also hosts AIM's video podcast called Simulated Reality- featuring tech leaders, AI experts, and innovative startups of India.
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