Uniphore, a conversational automation platform, has raised USD 400 million in a Series E. The company is currently valued at USD 2.5 billion. The funding round was led by NEA, a global capital venture firm. March Capital and other existing Uniphore investors participated in the round.
The company will use fresh funds to extend its technology and market leadership by leveraging voice AI, computer vision and tonal emotion. The company also plans to expand its business operations in North America, Europe and Asia Pacific regions.
“Understanding conversations and the data and insights derived from them is essential to every business. Our conversational automation engine has been delivering powerful and innovative solutions to help enterprises not just survive but thrive amidst all the demands placed on them by customers. It is an incredibly exciting time to be in this industry and at Uniphore, with a rapidly growing customer base and unparalleled talent joining our leadership team and board of directors,”said Umesh Sachdev, CEO and co-founder, Uniphore.
The market for automating enterprise conversations has picked up as companies have recognised the impact of positive customer interactions on their brand image and customer loyalty. Many businesses have adopted artificial intelligence and automation to create smooth and frictionless customer experiences.
- Amazon Warns Engineers Against AI Productivity Traps in Latest Memo
- Gnani AI Launches Prisma v3.0 Speech Recognition Model for 10 Languages
- Venttup Raises $3 Million To Expand Precision Manufacturing
- Articul8 Launches Bivia To Help Enterprise AI Agents Make Decisions
- NVIDIA Launches Open-Weight Transcription Model for 40 Languages
- Sarvam AI Rolls Out Indus Cowork to 2,500 Maharashtra Govt Officials