Key takeaways
- Transform customer support with ElevenLabs' voice technology integrated into Cisco's Webex AI Agent.
- Address customer frustrations like repetitive explanations and long hold times through advanced AI interactions.
- Enhance engagement with expressive voice capabilities that adapt to emotional cues and user preferences.
- Seamlessly integrate AI solutions with backend platforms like CRM and ERP for improved service.
- Aim for natural, dynamic customer experiences that deliver meaningful results and genuine value.
ElevenLabs has partnered with Cisco to provide the voice technology behind the Webex AI Agent, bringing voice-first, agentic customer support to enterprises. The collaboration aims to create a more natural and engaging experience for customers by integrating ElevenLabs’ expressive voice technology with Cisco’s Webex AI Agent.
“We believe that a natural, expressive voice should be the standard for all AI agents. Expressive voices keep customers engaged throughout conversations, allowing agents to deliver meaningful results and create genuine value,” Mati Staniszewski, CEO and co-founder of ElevenLabs said.
The Webex AI Agent uses advanced AI to deliver human-like interactions, understanding a customer’s needs, remembering their history, and adapting to their preferences. With the integration of ElevenLabs' voice technology, the AI agent can respond to emotional cues, delivering a warm, welcoming tone when needed or a more serious, empathetic approach depending on the situation.
Jay Patel, senior vice president and general manager for Webex Customer Experience Solutions at Cisco, said, “Voice plays a critical role in humanising these interactions, and ElevenLabs' text-to-speech technology has helped us bring greater nuance and clarity to our AI agents.”
Research from Cisco identified three major frustrations such as repetitive explanations, inadequate chatbots, and long hold times.
This collaboration aims to close that gap by providing a more natural, dynamic AI customer service experience. ElevenLabs' technology, combined with Cisco’s scalable systems, allows for seamless integration with important backend platforms like CRM, ERP, and HR systems.
“We’re focused on delivering AI-powered customer experiences that are natural, responsive, and scalable,” Patel added.
