Exotel Acquires Conversational AI Platform Cogno AI For Better Customer Engagement

Cloud customer engagement platform Exotel announced the acquisition of Cogno AI, a conversational AI company, to bring intelligence to its platform.

“This acquisition makes us the first AI-powered cloud customer engagement platform in the emerging markets. We will continue to work towards our goal of making customer engagement more intelligent and easier for you and would like to thank all our customers for your continued support and partnership,” said Shivakumar Ganesan, Co-Founder & CEO, Exotel.

“In the coming months, we will be working on offering the capabilities of Exotel, Ameyo and Cogno AI under a single platform,” he further added.

Cogno AI is a conversational AI platform with an omnichannel chatbot, live chat, CoBrowse with video calling and CognoDesk (a minimalist ticketing software). All of this combined with Exotel’s platform amounts to huge benefits giving you a clear competitive advantage:

• Shorter wait times for your contact centre
• Intelligent conversations across all the channels
• A single platform for all the customer engagement needs

Earlier this year, Exotel merged with Ameyo, the contact centre platform. With both Ameyo and Cogno AI, Exotel intends to enable customer engagement across channels, processes, and devices. The company is building a one-of-its-kind full-stack customer engagement platform, so one doesn’t have to deal with multiple vendors anymore. 

Cogno AI is currently the market leader in BFSI with over 60 large enterprise customers, including the State Bank group, HDFC group, ICICI group, Kotak group, Aditya Birla group and others.