Gupshup launches GPT-3 Powered Bot Building Tool

Gupshup,  an AI platform focused on providing conversational messaging for commerce, marketing, and support, today announced the launch of Auto Bot Builder, a powerful tool that harnesses the power of GPT-3 to automatically and effortlessly build advanced chatbots tailored to enterprise requirements. 

Auto Bot Builder leverages the GPT-3 Large Language Model (LLM) and fine-tunes it using proprietary enterprise knowledge base and domain expertise - resulting in a chatbot specialised to an enterprise, unlike ChatGPT, which is a general-purpose chatbot. 

This enables enterprises to incorporate the latest advances in AI technology, in a no-code environment, into their conversational experiences to substantially enhance their customer engagement. 

It reduces the time and effort it takes to create conversational journeys, enabling enterprises to develop more journeys faster for use-cases across the entire customer lifecycle.

With the Auto Bot Builder tool, a user can instantly build a chatbot using content from their website, documents, message logs, product catalogs, database, and other corporate systems of record.

The tool accepts content of any size, processes it and fine-tunes the Large Language Model (LLM) to the specific context. Auto Bot Builder is capable of handling really large content sets, which need special pre-processing.

Previously, in an exclusive interview with Analytics India Magazine, Krishna Tammana, CTO at Gupshup said that the company wants to leverage [ChatGPT’s] capabilities at Gupshup to build solutions for enterprises that are smarter and more accurate. 

“It is in line with our vision of building a product stack that offers integrated conversational engagement solutions,” Tammana said.