Infosys, NVIDIA Introduce Generative AI Powered Telco Solutions

Infosys has announced an expansion of its partnership with NVIDIA to bring AI-driven, customer-centric solutions to the telecommunications industry. 

The collaboration will integrate Infosys Topaz, an AI-first suite of services and platforms, with NVIDIA's advanced generative AI technologies to deliver innovative solutions.

Anand Swaminathan, EVP & global industry leader - communications, media and technology, Infosys, expressed enthusiasm about the partnership and said, “Through our collaboration with NVIDIA, we are poised to unlock cutting-edge enterprise AI capabilities, helping global organisations improve business efficiency.”

As part of this partnership, Infosys has developed three generative AI solutions powered by Infosys Topaz. These solutions leverage NVIDIA's NIM inference microservices, NeMo Retriever embedding models, and NeMo Guardrails to customise and deploy telco domain-specific large language models (LLMs). 

Additionally, Infosys Topaz utilises NVIDIA Riva for building real-time conversational AI pipelines, enabling real-time transcription and translation for call centre agents.

Highlighting the growing importance of generative AI in the telecommunications sector, Ronnie Vasishta, Senior Vice President of Telecom at NVIDIA, said, “Telcos are increasingly adopting generative AI solutions to improve the productivity of their businesses with smarter networks, more efficient operations, and enhanced customer service.”

One of the key innovations emerging from this partnership is the TOSCA Network Service Design solution, which employs NVIDIA's generative AI to streamline and customise TOSCA (Topology and Orchestration Specification for Cloud Applications) templates. 

This has resulted in a 28% reduction in latency and a 15% improvement in accuracy. Similarly, the NVIDIA-powered smart networking operations centre has demonstrated remarkable efficiency, reducing issue resolution times by 61% and improving accuracy by 22%.

Another highlight of the collaboration is Infosys Cortex, a generative AI-driven contact centre transformation platform. By leveraging Infosys Topaz and Infosys’ cloud suite, Infosys Cobalt, Cortex creates realistic customer simulations for trainee agents, offering an immersive training environment. 

These solutions are expected to enhance operational efficiencies, boost productivity, and optimise generative AI pipeline and inference costs.