Razorpay, the National Payments Corporation of India (NPCI), and OpenAI have teamed up to launch Agentic Payments on ChatGPT, a pilot initiative aimed at integrating AI into India’s digital commerce ecosystem.
The service allows users to discover, compare, and purchase products seamlessly within conversational AI, bringing a new level of intelligence and convenience to digital payments.
The initiative combines Razorpay’s digital finance expertise, NPCI’s UPI infrastructure that handles over 20 billion transactions monthly, and OpenAI’s AI models to enable smarter, more intuitive shopping experiences.
Powered by Axis Bank and Airtel Payments Bank, and built on UPI innovations such as UPI Circle and UPI Reserve Pay, Agentic Payments enables real-time, secure transactions.
BigBasket is among the first merchants to allow AI-powered shopping on ChatGPT.
For example, users can ask ChatGPT, “Help me order ingredients for a Thai-style vegetable curry for 4 people from BigBasket.” The AI agent then checks BigBasket’s catalogue, presents options, and completes the order via Razorpay’s payments stack with a single confirmation. Users maintain full control through real-time tracking and instant revocation.
Harshil Mathur, CEO & co-founder of Razorpay, said, “Agentic Payments transforms AI assistants from discovery tools into full-fledged shopping agents. For the first time in India, every buyer can have a personal assistant that finds the best product and completes the purchase seamlessly.”
Sohini Rajola, ED - growth at NPCI, added, “Agentic Payments is a key step in India’s digital payments journey, merging AI and UPI to make transactions intuitive, intelligent, and inclusive.”
Oliver Jay, managing director of international strategy at OpenAI, said, “AI is evolving from helping people find products to actually helping them buy them, while enabling sellers to reach millions. Working with NPCI, we aim to combine advanced AI with one of the world’s most trusted payment networks to unlock effortless and secure commerce.”
The partners plan to explore further AI-based payment use cases, including conversational shopping, personalised checkout experiences, and agentic transactions where AI could autonomously complete payments with user con
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