At its flagship event Knowledge 2025, ServiceNow unveiled the reimagined ServiceNow AI Platform, introducing powerful new capabilities to help enterprises deploy any AI, any agent, any model across their operations.
The major highlight of this next-generation platform is Apriel Nemotron 15B, a reasoning LLM built in collaboration with NVIDIA, optimised for enterprise reasoning, low latency, and cost-efficient inference.
The new platform is designed for the agentic and open AI era, bringing together intelligence, data, and orchestration into a unified architecture. With partnerships expanding across Microsoft, Google, NVIDIA, and Oracle, ServiceNow aims to accelerate end-to-end enterprise automation at scale.
“ServiceNow is igniting a new era of enterprise transformation with the ServiceNow AI Platform. We’re unleashing the full power of AI, across any industry, any agent, any workflow,” said Bill McDermott, chairman and CEO of ServiceNow. “Now is the moment to unlock tomorrow’s opportunities with ServiceNow as the AI operating system of the 21st century.”
ServiceNow also introduced the AI Control Tower, a centralised dashboard to govern and manage both native and third-party AI agents, and the AI Agent Fabric, which allows agents from different vendors and teams to coordinate and share context across workflows.
The AI Engagement Layer, Workflow Data Fabric, and Knowledge Graph further enable seamless orchestration across enterprise systems.
Global enterprises like Adobe, Aptiv, the NHL, Visa, and Wells Fargo have already adopted ServiceNow AI to streamline operations and improve productivity.
The California-based enterprise software company confidently stated that its flagship generative AI product, Now Assist, is expected to hit $1 billion in annual contract value by 2026.
Analysts project ServiceNow’s annual revenue will top $13 billion this year, which is up from $10.9 billion in FY2024. It has already reported robust financial performance for the first quarter of 2025, posting a 19% year-over-year increase in subscription revenues to $3.005 billion, or 20% in constant currency.
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