Tata Communications Acquires 51% in Commotion to Accelerate AI Integration

Tata Communications has announced its acquisition of a 51% interest in Commotion, a company specialising in an AI-native Enterprise SaaS Platform with operations in the US and India.

As stated in the company's press release, this acquisition will enhance AI integration across Tata Communications’ Digital Fabric offerings, especially within its Customer Interaction Suite, which features Tata Communications Kaleyra, to provide contextual, converged AI-powered experiences for both customers and employees.

Commotion’s orchestration engine will connect with Kaleyra’s essential components, such as channels, Kaleyra TX Hub, and CCaaS, to streamline and intelligently navigate comprehensive customer journeys, transitioning engagement from being reactive to predictive and generative interactions.

A S Lakshminarayanan, MD & CEO of Tata Communications, said: “With Commotion’s capabilities already integrated into Tata Communications Kaleyra, we are seeing phenomenal customer traction. We expect this momentum to further accelerate our evolution into an AI-first organisation, making our Digital Fabric more intelligent, adaptive, and future ready.”

Commotion’s robust platform empowers global enterprises through real-time omnichannel customer experience automation for hyper-personalised engagement, ultra-low-latency voice AI solutions, and business-ready, autonomous digital agents that are compliant, intelligent, and capable of seamlessly operating across various customer and internal enterprise functions.

The platform combines Voice AI, an Agentic AI Builder, and Omnichannel Journey Orchestration to help brands automate complex tasks and deliver real-time, personalised interactions at scale, while enhancing enterprise operations with AI-driven digital assistance.

This advancement builds on its current initiatives to support businesses in transitioning from AI experimentation to large-scale, mission-critical transformation.

“Together, we will unlock AI’s full potential in many industry sectors, building solutions that scale responsibly and transform the way the world works,” Murali Swaminathan, CEO, Commotion, added. 
In October, Tata Communications partnered with NICE to improve contact centre operations. This collaboration combines Tata's Kaleyra suite with NICE’s CXone Mpower AI platform for enhanced, personalised customer experiences.