Zoho Bets on Free Agentic AI to Win Over Businesses

Zoho Corporation has announced the rollout of new agentic AI features across its Collaboration, Customer Experience, and Human Resources product lines, aiming to eliminate barriers to enterprise AI adoption. 

The company said the new tools, available at no additional cost, leverage its unified platform to automate complex, cross-app tasks.

“These agents take advantage of Zoho’s single tech stack to deliver value without extra integrations, time, or cost,” said Mani Vembu, CEO, Zoho. “AI adoption has been hampered by data readiness, integration issues, and inflated costs — we’re solving all three.”

In Collaboration, Zoho Workplace apps such as Mail, Cliq, Sheet, and Tables now feature “Ask Zia” capabilities that execute multistep tasks spanning multiple tools. 

For example, users can request, “Find emails from Zylker Travels, summarise them into a doc, and send it to Paula.” A new Lead Generation Agent also links Zoho Mail and CRM to automatically convert email sales queries into leads. 

Zoho Tables gains AI Base Creation, Keyword Extraction, Sentiment Analysis, and Language Detection for data automation.

For Customer Experience, Zoho Desk has introduced pre-built Zia Agents like the Resolution Expert, which documents and analyses ticket resolutions to improve self-help resources and enhance response efficiency.

In Human Resources, Zoho Recruit now features Candidate Matches and Job Matches, enabling AI-driven contextual pairing between applicants and roles. Its new AI-Assisted Assessment Generator builds complete job assessments, including questions, answers, and scoring, to streamline recruitment workflows.

The new capabilities follow the launch of Zia Hubs and Zia LLM, Zoho’s proprietary large language model designed for B2B use. Together, these additions extend Zoho’s AI strategy by making agentic capabilities directly accessible across its ecosystem of over 55 business applications, according to the company.