Key takeaways
- Zoom expands its Phone service into Chennai, enhancing its presence in Tamil Nadu's telecom sector.
- The cloud-based service integrates with existing Zoom tools, replacing traditional PBX systems for businesses.
- Incorporate AI capabilities through Zoom AI Companion, offering post-call summaries and task extraction.
- Target both multinational and local companies with scalable, secure telephony solutions.
- Strengthen business communication in India, reflecting Zoom's commitment to local solutions with global standards.
Zoom Communications, Inc., launched its cloud-based telephony service, Zoom Phone, in Chennai, marking its expansion into Tamil Nadu. This launch follows the company’s rollout in Maharashtra in October 2024.
Zoom Phone enables businesses to manage inbound and outbound calls via the public switched telephone network (PSTN), replacing traditional PBX systems and integrating with Zoom’s other communication tools.
It also features Zoom AI Companion, an AI-powered assistant that is included at no extra cost with paid Zoom accounts. It offers post-call summaries, voicemail prioritisation, and task extraction.
“We are excited to bring Zoom Phone to Chennai, one of India’s most vibrant technology business hubs. The city’s thriving ecosystem of local and global enterprises will benefit from the simplicity, scalability, and AI-first capabilities that Zoom Phone delivers,” said Velchamy Sankarlingam, president of product and engineering at Zoom. “India is a critical market for us, and the availability of Zoom Phone in Chennai reflects our commitment to delivering local solutions with global standards.”
The service is designed to meet the needs of both multinational corporations and local companies, offering a user-friendly interface, security, and scalability.
With this expansion, Zoom aims to strengthen its presence in India’s growing business communication sector, catering to companies that require reliable and efficient telephony solutions.
