With its promise of limitless possibilities, artificial intelligence (AI) is becoming more pervasive in business circles. Its capabilities to augment human abilities has been demonstrated across functions, and AI-driven chatbots have played a critical role here.
Integrated with a company’s key messaging applications, AI bots are programmed to automate customer support by simulating a conversation with a user. When they interact with these bots, they get the experience of interacting with real people. Not only can such a service be made available to them 24/7, but it can also provide business’ critical data on customer behaviour to inform future decision making.
There are many AI chatbots in the market today, and while some may come with similar features, they are largely different and offer varying levels of capabilities. While some businesses can adapt to basic bots for their use cases, others may need more advanced software to run their operations effectively. With many options to choose from, organisations will do well to understand which will suit their business needs the best.
Here is a list of seven AI chatbots that can help you make this decision. Listed in no particular order, these are likely to improve your overall service, increase engagement, boost sales and enable you to stay competitive in the market.
Botsify
With Botsify, companies can easily develop chatbots without the need for excessive coding and decoding. Combining the support of both AI and human agents, it allows businesses’ to nimbly switch to the latter in case of emergencies. What is more, it can conduct conversations in multiple languages. Additionally, the platform promises a faster response rate, better customer retention, and more qualified leads. Although it charges $50 (onwards), it does provide a two-week trial period for businesses.
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Mobile Monkey
Emerging as one of the more popular platforms to build AI chatbots for Facebook Messenger and SMS, Mobile Monkey offers businesses an interactive interface to interact with their customers more effectively. Free to use, it has become a regular fixture in many company’s social media marketing strategies. It enables them to automate responses, maintain a long contact list, send periodic notifications, and more.
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ChatterOn
This platform enables businesses to build a bot in under five minutes! What is more, they are given the option of choosing between 20 pre-developed bots, or even customise it without any coding requirements. While its key features remain its ability to support a wide range of content -- from images to gifs to videos -- other reasons to make this your choice of chatbot is its capability to allow users to meet their end-to-end solutions. Although it is free to use (for a limited period), businesses will have to pay $0.0010 per message after that.
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Pandorabots
Although Pandorabots provides a range of services to meet various businesses demands, it requires some coding skills to get started. Businesses can use this for customer service, voice interfaces, B2B messaging, among others. The platform claims to have over 2,75,000 registered developers, with almost 3,25,000 chatbots already developed. Although there is a free version available for a limited range of features, a more comprehensive package starts at $19 per month including a two-week free trial.
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Hubspot
HubSpot offers a full stack of software for content, sales and marketing services, as well as free CRM to organise better and build better relationships. Its primary feature is its content marketing flow that enables businesses to effectively respond to a large client base. Although some features are available for free, proper packages start at $35 a month.
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Rulai
Driven by NLU and deep learning, Rulai enables businesses to track non-linear conversations and engage with customers effectively using virtual assistants. Its multitasking capabilities allow users to understand the context of the conversation and take actions accordingly. Targeted at companies across various industries, Rulai claims to deliver over 80% satisfaction for customers.
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Watson Assistant
This allows businesses to build advanced conversational interfaces into any device, website, apps or cloud. Developed by IBM, it does not require users to have any prior coding experience. Watson Assistant is pre-trained with content from specific industries and allows businesses to build and deploy conversational interactions. Although the Lite versions with limited features come for free, packages start from $120 for 1,000 users per month along with a free 30-day trial.
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