Uniphore, a Conversational AI company has agreed to acquire Jacada, a customer experience pioneer with the industry’s leading low code/no-code platform for contact centre automation.
“Today, I welcome the Jacada team and celebrate the announcement that will ultimately bring cutting-edge low code/no code technology to our portfolio along with a very talented team of professionals who will supercharge the Uniphore innovation engine,” said Umesh Sachdev, CEO and Co-founder of Uniphore. “I am very excited to have the Jacada team join us as we work together to bring our customers new ways to quickly and easily build and deliver transformative customer experiences.”
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Combined with Jacada’s innovative low code/no-code platform, Uniphore’s industry-leading conversational automation platform will empower businesses to easily automate key interactions across self-service and agent-assisted customer engagements.
“Our customers rely on us to bring them the latest and greatest solutions to help them grow their business,” said Yochai Rozenblat, CEO of Jacada. “We are stoked about joining forces with a team who is both experienced and passionate about contact centres, customer experience, and intelligent automation. Looking at what Uniphore has developed across such a wide range of applications and areas, we know that together, we will truly lead the industry in new and exciting ways, combining advanced automation and AI capabilities to deliver solutions that create lasting value and differentiation for our customers.”
Subject to completing customary closing conditions, the Jacada team, its intellectual property, and products will become part of Uniphore, enabling Uniphore to continue to deliver industry-leading products and services for their global joint customer base.