Preeti Menon

Preeti Menon is the Chief Operating Officer for the Product and Digital Engineering and Services (PDES) Business Unit at Happiest Minds. With three decades of experience in the technology industry, she oversees global delivery and operations for the business unit and has played a key role in its growth over the past decade, helping scale teams and delivery capabilities across geographies.

Her experience spans product engineering, enterprise software, digital transformation, and technology services, with a particular focus on working with GCCs and Independent Software Vendors (ISVs). Over the course of her career, she has held leadership roles at organisations including AOL India, Symphony Services, Aspect/i2 Technologies, and Clinarium, where she worked across product development, enterprise applications, performance engineering, and large-scale technology platforms.

At Happiest Minds, Menon has been closely involved in integrating AI into engineering and delivery processes. She has supported the adoption of Rel(AI)Build, an agentic AI platform, and the Agentic Development Lifecycle (ADLC), a framework designed to incorporate AI into software development in a structured and governed manner. Her work has focused on applying these approaches to real-world engineering programmes, particularly modernisation initiatives where AI is used to improve delivery speed, software quality, and operational efficiency.

Beyond technology implementation, Menon has worked with engineering and business leaders to build organisational readiness for AI adoption. Her focus has been on translating AI capabilities into measurable business outcomes, including improvements in productivity, software quality, testing efficiency, release cycles, and engineering costs. Through these efforts, she has helped organisations incorporate AI into day-to-day engineering practices while enabling teams to concentrate on higher-value problem-solving, innovation, and decision-making.