Customer engagement solutions provider 7.ai has announced 5,000 open positions in India. The company is hiring for permanent roles across Customer Care Executives for Voice, Chat & Blended Process to manage clients worldwide.
“We always had this belief that the physical workspace was the centre of effective action, this belief was tested with the pandemic but it also made us aware that work is about what we do and how we do it and not necessarily about where. We have learnt that we are increasingly mobile and can execute with excellence, virtually. The most striking thing in the last many months is to experience the resilience and adaptability of our teammates and our collective will to succeed,” said Nina Nair, Senior Vice President & HRD Head, India & Americas, 7.ai.
Currently, over 80% of 7.ai employees are working from home. The company is providing employees with fully loaded and compatible computers, corporate broadband and mobile phone reimbursements.
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7.ai has also addressed security and compliance issues for remote access of client data. The company has taken the hiring process completely online. Since the onset of the COVID19 pandemic, the HR team sources candidate profiles via social media, employee referrals, consultants and applications through job portals. The onboarding and induction process is largely online.