EXL Certified as a Best Firm for AI Professionals

EXL, a global data and AI company with a significant delivery footprint in India, has been certified as a Best Firm for AI Professionals by AIM under its Best Firm Certification programme.

The certification is based on structured feedback from AI, machine learning, and data science professionals within the organisation. It evaluates how effectively companies enable technical teams to build, deploy, and scale AI solutions that deliver measurable business value.

AIM's assessment examines workplace culture, access to leadership, collaboration, learning opportunities, and the depth of AI work employees undertake. The certification is based on an independent analysis of employee survey responses to understand how organisations support AI teams in their day-to-day work.

India plays a central role in EXL's AI operations. The company's delivery centres support clients across international growth markets, global fintech, EMEA, and APAC, giving AI professionals in India opportunities to work directly on global engagements rather than serving only execution-focused roles.

Enterprise AI at Global Scale

Over the past 27 years, EXL has evolved from a business process services company into a global data, analytics, and AI organisation with more than 67,000 employees across six continents.

Its portfolio spans data modernisation, AI-led operations, generative AI, and agentic AI. The company also offers platforms such as Exlerate.ai for agentic AI adoption, EXLdata.ai for preparing enterprise data for AI, and Code Harbour as part of its AI solutions portfolio.

EXL serves clients across banking and capital markets, insurance, healthcare and life sciences, retail and consumer products, energy and infrastructure, communications, and media.

This breadth of industries shapes the experience of AI professionals at the company. Rather than working in isolated technical teams, practitioners collaborate closely with domain experts to solve business problems for large global enterprises.

Manish Dureja, Vice President, India delivery head for international growth markets and global fintech, analytics and AI services at EXL, said the certification reflects the company's long-term investment in people and culture.

"Our people, culture, and technology prowess define who we are as an AI organisation and will continue to influence how we add value for our clients globally,” Dureja said. “Being recognised as a Best Firm for AI Professionals reflects the culture we've cultivated, one that rewards intellectual curiosity, cross-functional collaboration, and a relentless focus on outcomes."

Ownership with Domain Expertise

Employee feedback points to an environment where AI professionals are trusted with meaningful ownership rather than narrowly defined technical tasks.

Practitioners described working closely with domain experts across data-driven operations, analytics, and generative AI initiatives, enabling them to apply AI to real business challenges instead of isolated proof-of-concept projects.

Because EXL serves clients across financial services, healthcare, insurance, retail, manufacturing, utilities, and other industries, employees are exposed to a broad range of business problems with measurable operational impact.

Learning and Responsible AI

Beyond project diversity, employees highlighted EXL's investment in continuous learning and responsible AI practices as key strengths of the organisation.

Rather than treating learning as a separate programme, employees described it as an integral part of how AI teams operate, with clear opportunities to develop new skills while delivering enterprise-scale solutions.

Aakash Gupta, Vice President, Head of international growth markets EMEA and APAC, analytics and AI services at EXL, said the certification reflects the company's people-first approach to AI.

"This recognition reflects our people-first culture and the impact our AI teams deliver across data-driven operations, analytics, and industry-leading GenAI solutions,” he said.

EXL empowers practitioners to solve significant business problems through collaboration with domain experts and a steadfast commitment to continuous learning, ethics, and responsible AI development.

A Signal for AI Talent

Demand for AI professionals in India continues to rise, particularly for practitioners with expertise in applied machine learning, generative AI, and enterprise-scale agentic AI systems.

For an organisation of EXL's scale, AIM's Best Firm for AI Professionals certification serves as an external validation of its workplace culture and helps attract professionals seeking challenging global projects, cross-functional collaboration, and opportunities to deploy AI at production scale.

As EXL continues to expand its AI capabilities including its planned acquisition of iMerit to strengthen its foundation model expertise the certification also serves as a benchmark for sustaining the employee experience recognised through the programme.

The Best Firm for AI Professionals programme is AIM's workplace certification initiative for organisations building high-performing AI teams. Participating companies receive employee-led insights into workplace practices and technical culture while benchmarking themselves against industry standards.