Key takeaways
- Cognizant launches TriZetto AI Gateway to integrate generative AI in healthcare platforms.
- Gateway enhances operational efficiency and accelerates digital transformation for healthcare organizations.
- Provides secure, compliant access for AI integration across complex software environments.
- Enables configurable control over AI infrastructure for improved care management and customer service.
- Early adopters report significant time savings per case for care managers.
Cognizant has launched TriZetto AI Gateway, a foundational product designed to seamlessly integrate generative AI capabilities across Cognizant’s TriZetto ecosystem.
In an official release, the company said that the new solution marks a significant milestone in its ongoing mission to revolutionise healthcare delivery, accelerate digital transformation and equip organisations with the tools needed to thrive in the era of AI.
The gateway addresses one of the most critical challenges facing enterprises today—the secure, compliant and scalable integration of AI into complex software environments, it said.
As organisations increasingly adopt generative AI and advanced automation, they face mounting pressure to safeguard data privacy, meet regulatory requirements and maintain operational agility.
The gateway addresses the issue by simplifying the process by providing a single, secure access point for all TriZetto software to interact with AI agents based on client-defined governance and oversight, TriZetto openAccess services, and other enterprise data sources.
Designed to power dozens of AI agents across the TriZetto portfolio, with many more in development, the AI Gateway delivers a measurable impact for Cognizant clients, the company claimed.
“TriZetto AI Gateway is not just a connector—it’s the foundation of our agentic AI strategy,” Craig Mengert, chief executive of TriZetto, said. “It allows us to embed intelligence into every layer of TriZetto’s portfolio, from care management to claims and customer service, while giving clients configurable control over their AI infrastructure.”
Early adopters have reported saving significant time per care manager case, allowing for more clinical time spent with the patient, and faster training and onboarding times for claims processors, the company shared.
In addition to enabling secure, scalable generative AI integration, the gateway includes enterprise-grade capabilities such as identity management and single sign-on (SSO), role-based access controls, telemetry and observability and cost transparency.
It also lays the technical foundation for TriZetto Assistant, an embedded feature that allows users to access generative AI directly within TriZetto interfaces, it said.
Designed to complement human workflows, the assistant leverages enterprise data, supports the simplification of complex procedures, and automates routine tasks across claims, care management, and configuration, the company shared.
“With TriZetto AI Gateway and the TriZetto Assistant, we’re enabling a new class of intelligent operations—modular, secure, and deeply embedded in the healthcare ecosystem,” Diana Sonbay-Benli, VP and chief product officer at Cognizant, said.
Cognizant acquired TriZetto Corporation in 2014.
