HCLTech Partners With Magnum Ice Cream to Build AI-Driven Autonomous IT Infrastructure

HCLTech has entered into a multi-year partnership with the Magnum Ice Cream Company (TMICC), the world’s largest ice cream business, to design, build, and manage a future-ready digital and IT infrastructure as TMICC transitions into an independent, publicly listed company.

As part of the collaboration, HCLTech will deploy its AI Force platform to embed AI across TMICC’s digital foundation, enabling predictive analytics, improved business process observability, and enhanced user experience. 

A key focus of the engagement is TMICC’s shift from traditional AIOps to a NoOps operating model, allowing zero-touch automation and agentic AI solutions for fully autonomous IT operations at scale.

“As The Magnum Ice Cream Company advances as an independent listed ice cream company, we are infusing intelligence into every layer of our digital foundation,” Mark O’Brien, CTO, The Magnum Ice Cream Company said. “Our partnership with HCLTech is instrumental in building a secure, future-ready infrastructure. Together, we are unlocking advanced AI capabilities that will redefine operational excellence and elevate the experiences we deliver.”

The partnership will also support TMICC’s exit from Unilever through a seamless Transition Service Agreement (TSA), while establishing a greenfield IT environment designed for long-term scalability, resilience, and AI-led innovation. 

HCLTech’s solutions are expected to help TMICC modernise global operations while maintaining stability across geographies.

The engagement underscores HCLTech’s growing role in delivering large-scale, complex digital transformations for the consumer packaged goods (CPG) sector, with a focus on operational resilience and customer-centric outcomes.

“This partnership reinforces HCLTech’s leadership in driving complex, global transformations backed by deep domain expertise,”  C Vijayakumar, CEO and MD, HCLTech said.