ServiceNow Will Incorporate watsonx.ai & IBM Granite Models into Now Assist

ServiceNow has announced that it will incorporate watsonx.ai and IBM Granite foundation large language models (LLMs) into its Now Assist GenAI experience for ServiceNow customers.

Bringing IBM watsonx onto the Now Platform will help customers quickly use two leading AI platforms to help accelerate workflow productivity even further. Customers will have access to a spoke integration of watsonx through ServiceNow’s Integration Hub for third-party platforms.

In turn, they will be able to connect their ServiceNow workflows to models they have trained and tuned within watsonx.ai, IBM’s enterprise studio for AI builders.

"We are giving organizations access to two of the top AI platforms, working together to fuel a new era of enterprise productivity and innovation. The Now Platform helps customers deploy the LLM that best fits their unique needs, and incorporating watsonx models will help customers create more intuitive, efficient, and seamless experiences," CJ Desai, president and chief operating officer at ServiceNow, said.

ServiceNow is adding watsonx to a portfolio of various models powering Now Assist capabilities. By incorporating the watsonx.ai and IBM Granite models into Now Assist, businesses have another option for building and scaling responsible GenAI applications using enterprise-relevant data.

Access to these models will also help expand Now Assist’s multilingual capabilities and enhance summarisation, virtual agent conversational exchanges, and resolution generation to help customers increase productivity, speed-to-delivery, and issue resolution.