Key takeaways
- Zomato's new venture Nugget is hiring GenAI engineers and other professionals to enhance customer support.
- Nugget is an AI-powered platform that streamlines support operations, handling over 15 million interactions monthly.
- Candidates can apply for full-time, on-site roles at Zomato’s Gurugram office via email.
- Zomato aims to recruit creative problem-solvers who thrive in fast-paced environments.
- Nugget has achieved a 90% adoption rate among businesses that tested the platform.
Gurugram-based food-tech giant Zomato is hiring for its new venture, Nugget, an AI-powered customer support platform, to build a strong team across engineering, design, and sales. The company is actively recruiting GenAI, backend, and frontend engineers, designers, and B2B sales professionals to drive innovation and expansion.
Nugget is focused on creating world-class products that tackle real-world challenges, and Zomato is seeking creative problem-solvers and ambitious professionals who thrive in a fast-paced environment. The roles are full-time and on-site at Zomato’s office in Gurugram.
The company is inviting interested candidates to submit their resumes via email to nugget-hiring@zomato.com or connect directly.
Recently, Zomato CEO Deepinder Goyal announced the launch of Nugget, a no-code customer support platform designed to help businesses scale their support operations efficiently.
Developed over three years as an internal tool, Nugget now handles over 15 million support interactions per month for Zomato, Blinkit, and Hyperpure. The platform, which is now open to businesses worldwide, boasts a 90% adoption rate among companies that have tested it.
Other Zomato Hirings
Recently, Goyal's job posting ignited a hiring debate. He was seeking business and product leaders who have embraced AI as their “second brain”.
“I am looking to work with business and product leaders who have already started using AI as their second brain. If you are the one, please write to me at d@zomato.com. Please include the phrase ‘I have a second brain’ in the subject line,” Goyal had announced on X.
This unusual hiring criterion has stirred conversations about AI’s growing role in leadership and decision-making. This comes just months after Goyal’s previous unconventional job posting – a chief of staff position that required candidates to pay a ₹20 lakh ($23,700) “fee” instead of receiving a salary.
