ServiceNow and Anthropic have entered a partnership to embed Claude AI models deep into ServiceNow’s core platform, aiming to help enterprises build AI-powered applications faster and deploy trusted AI across mission-critical workflows, including healthcare and life sciences.
Under the collaboration, Claude becomes the default model powering ServiceNow Build Agent, the company’s enterprise-grade AI tool for application development.
The integration allows developers of all skill levels to create agentic workflows that can reason, act, and execute autonomously, using natural language prompts within governed enterprise controls.
ServiceNow said it has already deployed Claude and Claude Code to more than 29,000 employees. Early internal results show up to 95% reduction in sales preparation time, alongside productivity gains for engineering and technical teams using Claude Code for coding, debugging, and automation tasks.
The partnership comes as enterprises move AI from experimentation to production and seek tighter governance. ServiceNow is positioning its AI Control Tower as a single platform for managing usage, compliance, and oversight, while giving customers access to Claude within existing workflows.
“ServiceNow with Anthropic is turning intelligence into action through AI-native workflows for the world’s largest enterprises,” said Bill McDermott, chairman and CEO of ServiceNow. “This partnership is about reimagining how work gets done. It puts the power to build, deploy, and scale mission-critical applications into the hands of every person, in every industry, at every level. Together, we are proving that deeply integrated platforms with an open ecosystem are how the future is built.”
Anthropic CEO and co-founder Dario Amodei said enterprises often fail to see impact when AI is treated as an add-on rather than a core capability. “A common error enterprises make with AI is to treat it as a kind of 'bolt on' tool that you access now and then. But the way to get much better results is to make AI an integral part of how you get work done — woven into the whole range of things workers do every day. That's where you actually start to see what these systems can do, and it's what we're doing in our partnership with ServiceNow,” he said.
Beyond internal use, ServiceNow plans to extend the Claude integration to customers across the full implementation lifecycle. The company is targeting a 50% reduction in time to implement its solutions, from sales engagement to deployment, by embedding AI assistance into delivery and adoption processes.
Industry-specific use cases are a key focus of the partnership. ServiceNow is building agentic workflows powered by Claude for sectors such as healthcare and life sciences, supporting tasks including research analysis and claims authorization within governed environments.
The companies said claims authorisation timelines could be reduced from days to hours while lowering operational costs.
Less than a month back, ServiceNow also partnered with OpenAI to embed AI models into ServiceNow’s enterprise software, a move that deepens the push to place autonomous AI agents inside core business workflows.
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