OpenAI and ServiceNow have signed a three year partnership to embed OpenAI’s AI models into ServiceNow’s enterprise software, a move that deepens the push to place autonomous AI agents inside core business workflows.
Under the agreement, OpenAI will become a preferred intelligence capability for enterprises that collectively run more than 80 billion workflows each year on the ServiceNow platform.
The tie up expands customer access to OpenAI models such as GPT-5.2 and adds native voice and speech to speech capabilities inside ServiceNow’s products.
The deal is also tied to how many customers adopt OpenAI’s technology on the ServiceNow platform and includes a revenue commitment from ServiceNow to OpenAI.
Financial terms were not disclosed.
The partnership reflects a broader shift in enterprise software toward AI agents that can act on behalf of users. Rivals such as Salesforce, SAP and Workday are already promoting built in AI agents as a key way for companies to get value from AI.
For OpenAI, the tie up strengthens its enterprise business by pushing its models into widely used corporate software, alongside its direct sales of AI tools.
“As companies shift experimenting with AI to deploying it at scale, they need the power of multiple AI leaders working together, to deliver faster, better outcomes. Bringing together our engineering teams and our respective technologies will drive faster value for customers and more intuitive ways of working with AI,” Amit Zavery, president, chief operating officer, and chief product officer at ServiceNow said.
ServiceNow said its AI platform will use OpenAI models to support natural language assistance, automated summarisation and content generation for incidents and service cases, tools that convert intent into workflows and automation, and intelligent search across enterprise systems.
Employees will be able to make requests in plain language, such as viewing benefits or escalating a customer issue, with the system not only answering but also acting on those requests. ServiceNow engineers will build the new AI powered products with technical support from OpenAI. The company will also use its forward deployed engineers to help customers roll out and use the new features.
Both companies have partnerships with other AI and software providers, and ServiceNow said it intends to keep its platform open to multiple model makers depending on use cases.
The rise of AI agents is expected to add pressure on the IT job market, which has already been weakening as companies slow hiring and invest more in automation. Brad Lightcap, chief operating officer at OpenAI said, “With OpenAI frontier models and multimodal capabilities in ServiceNow, enterprises across every industry will benefit from intelligence that handles work end to end in even the most complex environments.”
ServiceNow said the partnership extends OpenAI’s work with large enterprises that already use its technology, including Accenture, Walmart, PayPal, Intuit, Target, Thermo Fisher, BNY, Morgan Stanley, and BBVA. OpenAI said more than 1 million business customers worldwide are now using its services.
In June last year, OpenAI also entered into a multi-year strategic collaboration with HLCTech to drive large-scale enterprise AI transformation, becoming one of the first strategic services partnerships of OpenAI.
