TCS, ServiceNow Partner to Accelerate Large-Scale AI Adoption For Enterprises

Tata Consultancy Services (TCS) and ServiceNow have signed a multi-year partnership to help enterprises speed up AI adoption across their businesses and functions.

Enterprises, TCS said, are increasingly looking for experts who can reimagine how work is transformed with AI, especially in back-office functions like human resources, finance, supply chain, procurement, and employee services. 

As part of this partnership, TCS will develop solutions on the ServiceNow platform that will use trusted AI and a unified governance model to make enterprise workflows more efficient, proactive, and insight-driven.

These solutions will be offered through TCS’ AI-led, autonomous global business solutions portfolio.

Amit Zavery, President, Chief Operating Officer and Chief Product Officer, ServiceNow, said that as global enterprises rethink operating models for growth and efficiency, they are looking for partners that can deliver innovation, execution, and governance at scale.

“Together with TCS, we are helping enterprises move beyond isolated AI experiments by building agentic AI natively into workflows, modernising legacy environments, and driving measurable business outcomes.”

Aarthi Subramanian, Executive Director, President and Chief Operating Officer, TCS, said that enterprises today are ready to move beyond AI pilots to scaled, business-wide transformation.

“Our partnership with ServiceNow brings together trusted AI, modern workflows, and deep industry knowledge that will help customers reimagine workflows for the AI era using TCS’ five-stage AI Autonomy Framework,” she said. According to her, the collaboration will help clients embed intelligence across their IT, business operations, and customer functions, driving speed, efficiency, and sustained competitive advantage.

The new offerings will break down silos between corporate functions and business units, transform the flow of work using agentic AI, and enable clients to get a holistic, insights-driven view of their organisations.

For example, HR operations could shift from fragmented services to a unified, experience-led hire-to-retire lifecycle that increases employee productivity, engagement, and retention. 

In addition, customer order processing could change from a slow, multi-step order cycle to a high-velocity revenue engine that improves cash flow and revenue predictability, unlocking capital for growth.

TCS said it is currently the largest user of ServiceNow’s IT Asset Management, deploying the offering across thousands of devices used by TCS’ workforce over a period of three months.

The two companies will also invest in co-innovation labs, solution showcases, and integrated go-to-market programs for clients.