Swati Jain

Dr Swati Jain, Vice President Analytics at EXL Service

Dr Swati is a seasoned professional with over two decades of analytics and consulting experience across multiple verticals, including financial services, retail, media, logistics, and healthcare. 

Currently, she is the Vice President, Decision Analytics at EXL Service. She leads a world-class team of data scientists and AI/ML professionals impacting marketing, risk management, and operations of several Fortune 500 organisations. She has been instrumental in developing multiple award-winning innovative AI solutions (Gamechangers) along the customer journey, propagating newer business models and democratising AI in client organisations. 

She is a thought leader and mentor at select AI platforms, has co-authored multiple white papers/blogs, and has been a speaker and panellist at various national and international forums, including TieCon, NASSCOM, data science institutes and AI associations. Swati was recently featured in “21 women in 21” by INDIAai, the national AI portal of India. In 2020, Swati was recognised among “Top 11 Women AI leaders in India” by Analytics India Magazine. Swati is part of the core team of the recently launched NASSCOM’s AI Maturity Assessment Framework for companies across the industry. 

Earlier, she worked at Cognizant, Pipal Research (CRISIL), and Ernst & Young (EY), where she provided data analytics, business intelligence, research and consulting services. Swati has a PhD in Economics from the Indian Institute of Technology, Delhi and a Masters in Business Economics from Delhi University.

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