Microsoft has announced the appointment of Aparna Gupta as the new leader of its Global Delivery Center (GDC), a critical part of the Industry Solutions Delivery under Microsoft Customer and Partner Solutions (MCAPS). 

The Global Delivery Center (GDC), initially established in Hyderabad in 2005 and later expanded to Bangalore and Noida, serves as the delivery arm for Microsoft’s Industry Solutions. It integrates the expertise of architects, consultants, and project managers to provide top-notch delivery solutions worldwide. In her new role, Gupta aims to drive customer innovation, promote delivery excellence, and accelerate cloud growth by leveraging top-tier talent and a robust partner ecosystem.

Gupta commented on her appointment saying, “I am looking forward to working with the teams at GDC to deepen technical expertise across solution areas and build a strong team culture to deliver excellence to our customers. Adding that she’ll look to further bolster the strong foundation within the team to the next level.

Gupta, with over 25 years of industry expertise and a comprehensive background in Microsoft technologies, is poised to lead the GDC team to further accomplishments. 

Gupta has been associated with Microsoft for six years, initially leading the Commercial Software Engineering (CSE) division in India, which is now ISE. Throughout her tenure, she has demonstrated a keen acumen for driving business outcomes, establishing the Customer Success Unit (CSU) as a new segment within MCAPS India.

Gupta’s contributions spanned beyond business achievements; she advocated for diversity and inclusion, served as the Executive Sponsor for the Women’s ERG Charter, and championed building a diverse team. Her most recent role involved serving as the Customer Success Leader for the India and South Asia Area.

Prior to joining Microsoft, Gupta held pivotal positions at Bristlecone, a Mahindra group company, where she served as Vice President for Customer Experience. Additionally, she held positions in the Mahindra Group’s Strategy Office and as Co-Chair of the NASSCOM Region Council, solidifying her extensive career trajectory.

Microsoft’s India and South Asia President, Puneet Chandok, expressing confidence in her leadership playing a vital role in regional and global success said, “Her extensive experience and deep knowledge of Microsoft technologies will help customers plan and deploy future-ready solutions, especially in the age of AI.”