Active Hackathon

Tech Mahindra acquires Activus Connect for $62 million

Tech Mahindra will use Activus Connect’s AI-powered compliance analytics platform to render a secure cloud-based ecosystem

Tech Mahindra has acquired Activus Connect, a work at home customer experience management solutions firm, for $62 million. The acquisition strengthens the company’s end-to-end CX portfolio and expands the company’s capabilities in emerging workplace solutions. Headquartered in the US, Activus Connect has 1,750 employees, and in 2020, it reported revenues of $17 million.

Tech Mahindra will use Activus Connect’s AI-powered compliance analytics platform – SmartVirtual, to render a secure cloud-based ecosystem of technologies, virtual management practices and analytics.

THE BELAMY

Sign up for your weekly dose of what's up in emerging technology.

With this acquisition, Tech Mahindra can now offer multichannel, multilingual, voice & non-voice customer care, retention, sales, social media moderation and technical support to customers.

Vivek Agarwal, President – BFSI, HLS and Corporate Development, Tech Mahindra, said, “WAH CXM is undergoing disruptive changes due to the pandemic and has given rise to exponential demand in the market. The acquisition of Activus will fill a whitespace, with their unique delivery model, disruptive platform, and expertise in the WAH CXM industry that will add significant value to Tech Mahindra’s offerings and capabilities.”

As part of the NXT.NOWTM framework, Tech Mahindra aims to enhance human-centric experiences for businesses. This means focusing on investing in emerging technologies and solutions that enable digital transformation to better meet the evolving needs of its customers through our DigitALL framework.

More Great AIM Stories

Meeta Ramnani
Meeta’s interest lies in finding out real practical applications of technology. At AIM, she writes stories that question the new inventions and the need to develop them. She believes that technology has and will continue to change the world very fast and that it is no more ‘cool’ to be ‘old-school’. If people don’t update themselves with the technology, they will surely be left behind.

Our Upcoming Events

Conference, in-person (Bangalore)
Cypher 2022
21-23rd Sep

Conference, in-person (Bangalore)
Machine Learning Developers Summit (MLDS) 2023
19-20th Jan

Conference, in-person (Bangalore)
Data Engineering Summit (DES) 2023
21st Apr, 2023

3 Ways to Join our Community

Discord Server

Stay Connected with a larger ecosystem of data science and ML Professionals

Telegram Channel

Discover special offers, top stories, upcoming events, and more.

Subscribe to our newsletter

Get the latest updates from AIM
MOST POPULAR

Council Post: Enabling a Data-Driven culture within BFSI GCCs in India

Data is the key element across all the three tenets of engineering brilliance, customer-centricity and talent strategy and engagement and will continue to help us deliver on our transformation agenda. Our data-driven culture fosters continuous performance improvement to create differentiated experiences and enable growth.

Ouch, Cognizant

The company has reduced its full-year 2022 revenue growth guidance to 8.5% – 9.5% in constant currency from the 9-11% in the previous quarter