Tech Mahindra a noted provider of digital transformation, consulting and business re-engineering services, this week introduced K2, the first Human Resource (HR) Humanoid for their Noida SEZ campus. A blend of “knowledge and kindness”, K2 will take over the routine HR transactions to provide constant assistance to the HR team in creating an enhanced employee experience.
K2 leverages state-of-the-art artificial intelligence technology and initiates conversations without any need for wake-up commands. Keeping in mind the needs of the specially abled, K2 can respond to queries with text display along with speech. K2 can address general and specific HR-related employee queries as well as handle personal requests for actions like providing payslip, tax forms etc., and will enable the HR team to focus on other important areas for employee development.
Harshvendra Soin, Chief People Officer at Tech Mahindra, said, “In today’s digital era, the changing talent landscape is making it imperative for organisations to not just be customer focused, but more ‘human experience’ centric. At Tech Mahindra, we are focused on leveraging technology to further enhance human experiences by making them more personalised and meaningful. K2 has been designed to add value to the employee lifecycle across various touchpoints and ready ourselves to be a workplace of the future. We believe the future will be more human than we think.”
A perfect blend of knowledge and kindness, K2 will take over the routine HR transactions to provide constant assistance to the HR team in creating an enhanced employee experience! Meet K2, Tech Mahindra's first HR Humanoid. #UnlockTheNxt: https://t.co/pCNgK94hk2 pic.twitter.com/4NeCowr2Gg
— Tech Mahindra (@tech_mahindra) June 24, 2019
Tech Mahindra’s first HR humanoid was introduced in its Hyderabad campus, earlier this month. The company now plans to deploy the next Humanoid in its Pune campus following the NSEZ campus and will further enable K2 software for an enhanced engagement with improved communication skills to carry out empathetic conversations from associate’s wellness perspective. The organisation will also enable it to leverage mobility and spatial awareness to engage with Associates rather than just keeping it unidirectional.
Tech Mahindra has already implemented an AI-based facial recognition system to register the attendance of employees that has drastically reduced the time spent by an associate in updating the timesheet. Recently, Tech Mahindra also launched Talex – the world’s first AI-driven marketplace of talent that maps skills of the existing talent pool.
As part of the TechMHRNxt charter, Tech Mahindra is betting big on next-gen technologies like AI and ML to address real-time HR issues by delivering innovative solutions and services. The organisation is continuously looking to develop and invest in futuristic tech-enabled possibilities for the benefit of its employees, which would serve them throughout the employee life cycle and help build the workplace of the future.
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Prajakta is a Writer/Editor/Social Media diva. Lover of all that is 'quaint', her favourite things include dogs, Starbucks, butter popcorn, Jane Austen novels and neo-noir films. She has previously worked for HuffPost, CNN IBN, The Indian Express and Bose.