Conversational automation company Uniphore has acquired Colabo, an AI-powered knowledge automation solution that specialises in extracting and utilising information from structured and unstructured documents in real-time.
“Simply put, consumers today expect access to up-to-date information to solve their problems and contact centers can provide better experiences with the latest technologies that do exactly that,” said Umesh Sachdev, co-founder and CEO of Uniphore. “This acquisition brings together unique capabilities to arm enterprises with new tools that provide a quick resolution to consumer queries and empower agents with real-time, actionable information.”
With Colabo’s solution integrated into Uniphore’s conversational automation platform, enterprises will be able to leverage AI to extract knowledge entities and graphs from structured and unstructured data. This ultimately helps ensure the most relevant content and next-best-action are delivered to IVAs and live agents, for significantly better customer interactions.
Colabo’s AI solution powers customer engagement solutions by unifying knowledge from any digital and physical content into a seamless, personalised omnichannel experience. “From the start, we built Colabo with a vision to help personalize customers’ experiences from when they contact a business to when their issue is resolved,” said Yoav Dembak, co-founder & CEO, Colabo. “Today, I am proud to say we have achieved that and will be taking our vision even further by integrating into Uniphore’s conversational AI and automation platform, bringing rigor and best-of-breed agility and accuracy to every contact center inquiry.”