In the past decade, the fundamental structure of healthcare management has changed radically. The industry has become more consumer-driven with a focus on providing personalised patient care. On the other hand, the pressure on healthcare delivery due to the outbreak of the COVID-19 pandemic is exploding. The exacerbating impact of the crises has resulted in a new set of challenges for the industry. However, the healthcare infrastructure is strengthening steadily with digital innovations that will have an indescribable impact on patient outcomes.
With automated processes, Artificial Intelligence is paving the way for technologically advanced healthcare space. Many healthcare practitioners are embracing the potential of AI in delivering more responsive and personalised care to their patients. It disrupts the conventional approach of delivering medical treatments to simplify the lives of doctors, patients, and hospitals.
One of the biggest trends is image recognition-based diagnostics that ensures accuracy and accessibility in identifying the disease, and plan the medical treatment while creating cost and time efficiency. Furthermore, by integrating deep learning, AI also helps in detecting cancer more accurately. The implementation of AI is beyond diagnostics which transforms the delivery approach through smart EMR based clinical support to manage medical records to creating digital prescriptions through Voice AI.
Understanding Voice AI
Productive communication between a doctor and their patients is pivotal. With cutting-edge Artificial Intelligence, high-tech start-ups are creating a robust infrastructure with Voice AI (Voice-driven Artificial Intelligence) that redefines the doctor and patient interaction. It works as a smart solution for healthcare providers by recognising and analysing medical terminologies, thereby creating a medical record automatically. This helps our overworked doctors by bringing efficiency and reducing the human effort of mundane tasks. The intelligence of Voice AI facilitates prompt and active participation of healthcare stakeholders in delivering personalised healthcare.
Voice AI is significantly one of the most promising implementations in the healthcare sector. It works as a transformational tool that redefines the traditional process of making prescriptions, connecting, and engaging with the patients. Documenting the details of each patient is burdensome for doctors that also take up the time for patient care. Voice AI has immense capabilities that ease the burden of documentation and enable the doctors to focus on treating patients. The automated process creates clinically accurate notes that are then inputted into EMR, further to ensure speed and accuracy of note-taking. Additionally, with greater mobility and error-free medical records, it reduces the doctor’s burnout and also promotes appropriate clinical decision support for patients.
Voice-enabled Digital Prescription
Digitising the prescriptions and health records is exceptionally essential to improve patients’ experience. It is quite common that the prescriptions can be misplaced or sometimes it is difficult to understand the writing of the doctors. Voice AI creates a digital copy of the handwritten prescriptions within seconds and eradicates the problem of spending time in making hand-written notes.
With digital access to medical records, the process becomes more efficient and convenient as it allows the patients to send their prescriptions to the pharmacy. Further, electronic records are easy to share through digital channels that help the patients in seeking a quick second opinion
To acquire the targeted benefits of technology in healthcare, doctors are adopting Voice AI to redefine the way they work. A patient is more satisfied when the entire process of medical treatment is bound with efficiency. The use of Voice AI helps in optimising the diagnosis and treatment that further saves the time of the practitioner. When there are no gaps in the process, the doctors can provide personalised attention to each patient, ensuring a quick recovery, and increasing patient retention.
In the present healthcare scenario, Voice AI systems are bringing tangible benefits and precise control over the medical treatments. Though it has come a long way in the healthcare space, certain challenges are still needed to be addressed. Since it is a conversational system, it has to have impeccable speech recognition. The failure can impact accuracy and bring difficulties for the end-user. Additionally, the encounters associated with the extraction of information from clinical conversations also need to be thoroughly addressed. Despite multiple challenges, the implementation of Voice AI holds a great promise to transform the healthcare ecosystem and deliver immaculate outcomes.
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Nupur Khadelwal is the Co-founder and Chief Strategy Officer of Navia Life care. Before Navia Life Care she has worked with Unilever and KPMG. She has completed her graduation from SRCC DU and she has achieved 18th rank in India in the Institutes of Chartered Accountants India.