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- Published on July 11, 2023
- In AI Hirings
Generative AI Eating Away Jobs: BPO Sector Isn’t Scared
With nearly 4 million Indians employed in the BPO sector, the impact on jobs could be significant due to generative AI, however, industry experts think otherwise
- By Pritam Bordoloi
In the past few decades, the BPO sector in India has thrived tremendously because of its ability to handle complex back-office processes for global clients at lower labour costs compared to developed countries. However, with the onslaught of LLMs and chatbots, what does the future hold for them? What is the possibility of generative AI taking their jobs away?
The first line of jobs touted to take the 'AI hit' has always been customer service. With nearly 4 million Indians employed in this sector, the impact on jobs could be significant due to generative AI, however, industry experts AIM interacted with hold a different perspective.
Generative AI will only improve productivity
Generative AI will help BPOs automate certain aspects of their work processes, allowing employees to
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Pritam Bordoloi
I have a keen interest in creative writing and artificial intelligence. As a journalist, I deep dive into the world of technology and analyse how it’s restructuring business models and reshaping society.
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