- Published on July 9, 2020
- In AI Features
How ICICI Lombard Leverages AI and Analytics For Automated Processing Of Insurance Claims
- By Vishal Chawla
In the last decade, insurance providers have had to move away from their traditional core systems towards more flexible, cloud-based applications that have auto-scaling capabilities. This has been done to help consumers have a seamless insurance purchase and a faster and better consumer experience. In this context, the insurance industry is leveraging several technologies, including digital platforms, robotic process automation (RPA) for quick policy issuance and servicing, AI and ML for claims and policy servicing, and bots powered by Natural Language Processing techniques.
Insurance was one of the first data industries and most insurance organisations continue to leverage data to solve some of the business problems in insurance, including identifying and segmenting customers, id
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Vishal Chawla
Vishal Chawla is a senior tech journalist at Analytics India Magazine and writes about AI, data analytics, cybersecurity, cloud computing, and blockchain. Vishal also hosts AIM's video podcast called Simulated Reality- featuring tech leaders, AI experts, and innovative startups of India.
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